Refund policy

7-day money-back guarantee

You can ask for a full refund within 7 days of any payment on hanzipass.com: your first purchase, an automatic renewal or a bank transfer. No reason is needed.

After 7 days we still refund double charges, renewals of a subscription you had already cancelled, and technical problems that stop you from using Premium when we cannot fix them.

This policy does not limit any rights you have under the consumer law of your country, such as a statutory right of withdrawal.

Card payments (Paddle)

Card and wallet payments are processed by Paddle.com, our Merchant of Record. To ask for a refund, do one of the following:

The money goes back to the payment method you used, usually within 5–10 working days depending on your bank.

• email us from your account email address;
• go to paddle.net, look up your order with the email you paid with and request a refund;
• reply to your Paddle receipt email.

Bank transfer (Vietnam)

Email us your order code (TPK…) and the bank account for the refund. We send it within 7 working days. Overpayments, duplicate transfers and transfers with a wrong description are refunded the same way.

Cancelling a subscription

Cancelling stops future payments; it is not a refund. You keep Premium until the end of the period you paid for. Cancel a card subscription from the link in your Paddle receipt email, at paddle.net or by emailing us. Bank transfer plans do not renew.

After a refund

When a payment is refunded, the Premium access or class seats it gave end immediately. Your results and writing are kept.